Refund policy

📌 Return Guide

We offer a 14-day return period, meaning you have 14 days from the day you receive your order to request a return.

✅ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • It must be in its original condition: unused and in its original packaging.
  • The packaging must be sealed and not opened.
  • You must provide your receipt or proof of purchase.

📩 To initiate a return, contact us at return@osun.es.
Returns should be sent to the following address:

📍 OSUN Cosmetics Returns Department
Calle Pavo Real, 122, Marbella, Málaga, 29640, Spain.

⚠ Returns will only be accepted if the product packaging is sealed and unopened. Any product with opened or tampered packaging will not be eligible for a refund.

✈ If you are returning from outside Spain, please note that shipping times may vary.

🚨 Damaged or Incorrect Items

  • Inspect your order as soon as you receive it.
  • If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can resolve the issue.
  • For hygiene reasons, we cannot accept returns of opened, used, or damaged personal care products, such as beauty items.
  • If you’re unsure whether your item qualifies for a return, feel free to email us at return@osun.es.

❌ Non-Returnable Items

  • Sale items.
  • Gift cards.

🔄 Exchanges

If you wish to exchange an item, the fastest way is to:
1️⃣ Return the original item following the return procedure.
2️⃣ Place a new order for the desired item.

💰 Refunds

  • Once we receive and inspect your return, we will notify you if the refund has been approved.
  • If approved, the refund will be processed to your original payment method within 10 business days.
  • Bank or credit card processing times may affect when the refund appears in your account.

⚠ If you have not received your refund after 15 business days, please contact us at return@osun.es.

❗ Important

OSUN reserves the right to decline refunds if:

  • The request is made after the 14-day period.
  • Items are not in their original condition, are used, or have opened or tampered packaging.