Privacy policy

LAST UPDATED: April 11, 2025

This Privacy Policy describes how OSUN ("the Site", "we", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from osun.es, or communicate with us.

The terms "you" and "your" refer to users of the Site, including customers, visitors, or any other individual whose information we collect under this Policy.

1. Changes to This Policy

We may update this Policy from time to time.
If we do, the updated version will be published on the Site, the date will be updated, and other measures will be taken as required by law.

2. Information We Collect

a) Information you provide directly:

  • Contact details: name, address, phone number, email
  • Order information: billing and shipping address, payment confirmation
  • Account information: username, password, security questions
  • Customer support: any information you include when contacting us

b) Information about your use of the Site:

  • Technical data such as device, browser, IP address, and interactions with the Site
  • Network activity such as navigation, clicks, and behavior on the website
  • Approximate geolocation data

c) Information from third parties:

  • Technology and service providers (Shopify, payment processors, etc.)
  • Marketing and analytics partners

3. Use of Personal Information

We use your information to:

  • Provide and improve our Services
  • Process orders, payments, and returns
  • Send notifications, promotions, and relevant content
  • Detect fraud and ensure security
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Your consent
  • The performance of a contract between you and OSUN
  • Compliance with legal obligations
  • Our legitimate interests

5. Cookies

We use cookies and similar technologies to provide a better user experience.
For details on the cookies used by Shopify, please visit:
👉 https://www.shopify.com/legal/cookies

6. Categories of Personal Data and Recipients

We collect and share the following categories of data with the corresponding types of recipients:

Identifiers
What it includes: name, email address, phone number
Recipients: service providers, business and marketing partners

Commercial Information
What it includes: order records, purchase history, customer service interactions
Recipients: fulfillment providers, advertising platforms

Online and Technical Activity
What it includes: IP address, browser type, on-site behavior
Recipients: analytics providers, advertising platforms

Geolocation
What it includes: approximate location based on IP
Recipients: technology partners for site optimization

We do not share sensitive personal information without your consent.

7. User-Generated Content

Some Services allow you to post reviews or comments. These contents are public. We recommend not sharing sensitive personal data.

8. Third-Party Sites

We may link to external platforms or websites. We are not responsible for their privacy practices. Always review their policies before interacting with them.

9. Children's Privacy

We do not knowingly collect information from minors. If such data is detected, we will delete it upon notification by a parent or guardian.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA).

In such cases, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses
  • Adequacy decisions

11. Automated Decision-Making

We do not use your personal data to make automated decisions that have legal or similarly significant effects on you.

12. Security and Retention

We take reasonable measures to protect your information.
Data retention depends on legal, operational, or contractual purposes.

13. Your Rights

Depending on your place of residence, you may have the following rights:

  • Access your data
  • Request correction or deletion
  • Data portability
  • Withdraw your consent
  • Limit or object to processing
  • Manage communication preferences

You may exercise these rights by contacting us using the information provided below.

14. Contact

📧 Email: Info@osun.es
📍 Address: Calle Santa Ines 17, 29640, ES

For legal purposes, we are the controller of your personal data.