Return Guide

We offer a 14-day return period, meaning you have 14 days from the day you receive your order to request a return.

✅ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• It must be in its original condition: unused and in its original packaging.
• The packaging must be sealed and not opened.
• You must provide your receipt or proof of purchase.

📩 To initiate a return, contact us at return@osun.es.
Returns should be sent to the following address:

📦 OSUN Global Returns Department
Calle Pavo Real, 122, Marbella, Málaga, 29640, Spain.

⚠ Returns will only be accepted if the product packaging is sealed and unopened. Any product with opened or tampered packaging will not be eligible for a refund.

✈ If you are returning from outside Spain, please note that shipping times may vary.

⚠️ Damaged or Incorrect Items

• Inspect your order as soon as you receive it.
• If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can resolve the issue.
• For hygiene reasons, we cannot accept returns of opened, used, or damaged personal care products, such as beauty items.
• If you’re unsure whether your item qualifies for a return, feel free to email us at return@osun.es.

✖ Non-Returnable Items

• Sale items.
• Gift cards.

↻ Exchanges

If you wish to exchange an item, the fastest way is to:

• Return the original item following the return procedure.
• Place a new order for the desired item.

🏷️ Refunds

• Once we receive and inspect your return, we will notify you if the refund has been approved.
• If approved, the refund will be processed to your original payment method within 10 business days.
• Bank or credit card processing times may affect when the refund appears in your account.

⚠ If you have not received your refund after 15 business days, please contact us at return@osun.es.

❕ Important

OSUN reserves the right to decline refunds if:

• The request is made after the 14-day period.
• Items are not in their original condition, are used, or have opened or tampered packaging.